PODCASTabdelgrosso@me.com2022-02-27T04:41:45-08:00FOCUS ON CUSTOMER EXPERIENCE PODCASTListen To Our Podcasts Thoughts, Traumas, & Toxins with Dr Jes... Self Limiting Beliefs with Dr Jesse jacobs I am the first doctor in my family. Entire family are federal agents f...00:30:36August 01, 2023 BUILDING CHAMPIONS ONE CONVERSATION AT ... BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio I have spent the last 17 years not just selling p...00:24:37July 25, 2023 The Fundamentals with Dalton Campbell Connect with Dalton Financial Advisor at Anchor Financial Group https://www.facebook.com/dalton.campbell.39 ...00:26:46July 18, 2023 Personal Injury Law with Matt Segal I am still so surprised to hear that MOST people do not really know the basics behind a personal injury action, an...00:33:57July 11, 2023 Living With No Limits - Joe Kincaid Living With No Limits - Joe Kincaid Joe built his Nutrition Center and decided to expand too quickly. He had a bu...00:48:24July 04, 2023 Teaching Individuals Practical Skills -... Teaching Individuals Practical Skills - Clinton Pigeon Clinton and Robyn own a restoration business. Seeing the ev...00:42:52June 27, 2023 Discipline with Brian Bott of Sports Ad... Brian Bott has been a performance strength coach for 20 years. He has worked with professional football players li...00:32:11June 20, 2023 Dealing with Overwhelm - Sammy Farrens Develop mental toughness to build relationships, yourself and your business. Unlock your potential. Find the value...00:36:47June 13, 2023 Leadership & Building Relationships wit... Rocky Anderson owns and operates a wastewater engineering company. Your house will not exist without having someon...00:33:17June 06, 2023 The Spiral Journey with Lori Kinsey It takes extreme heat to create transformation. It is in your darkest moments, when your world is burning down, th...01:01:33May 30, 2023 Focus On Customer Experience with Maura... Focus On Customer Experience with Maura Stara You don't need someone holding you accountable.⠀⠀⠀⠀⠀Y...00:47:30May 23, 2023 Exploring the Possibilities of ChatGPT,... Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza Frank Mendoza is a highly resp...00:39:40May 16, 2023 How To Increase Customer Lifetime Value... How To Increase Customer Lifetime Value in eCommerce Acquisition costs are going up. The competition is gettin...00:28:14May 09, 2023 Create Cultures of Intention with Anne ... Anne Donovan, SPHR, SHRM-SCP I am a Human Resources leader known for developing new programs and training, dramati...00:31:51May 02, 2023 Situational Leadership with Stefan Joen... Situational Leadership with Stefan Joens00:32:33April 25, 2023 Helping Automotive Dealers Connect with... We are a group of passionate social media ROCK STARS. We dig deep into each platform and discover what is trending...00:48:09April 18, 2023 75 Hard Changed My Life | Oliver Goulet 75 Hard Changed My Life with Oliver Goulet #75hard #75hardchallenge #entrepreneur Growing up I was the fat kid...00:43:41April 11, 2023 Why Meetings Suck with Jesse Frye Why Meetings Suck with Jesse Frye Jesse Frye is a devoted father of four and husband to his remarkable wife, Lind...00:37:26April 04, 2023 Red Thread Leadership with Sonya Shelto... Red Thread Leadership with Sonya Shelton BiographyWhen it comes to navigating the ins-and-outs of business, Sonya...00:30:35March 28, 2023 How Car Values Work with Roger Clappe Roger Clappe is a 15-year senior leader in the automotive industry with deep expertise in automotive eCommerce, re...00:33:54March 21, 2023 Empathy at Work with Georgia Reynolds Empathy at Work with Georgia Reynolds I'll meet you where you are with curiosity and empathy, helping you to deve...00:39:34March 14, 2023 CustomHER Experience with Katie Mares CustomHER Experience with Katie Mares Katie began her customer experience journey in 2007 and never looked back. S...00:29:23March 07, 2023 How Can We Improve the Skill of Our Wor... How Can We Improve the Skill of Our Workforce? A Customer Satisfaction Leader, Certified Project Manager and HR Pr...00:32:58February 28, 2023 Daniel Viduya - Support Zebra As an adolescent, sleeping on park benches and eating out of trash bins was the norm for Daniel, who learned the i...00:44:56February 21, 2023 How to Build a Culture Where People Wan... Dr. Shahrzad Nooravi is an organizational psychologist, Master Certified Coach (MCC) and principal of Strategy Mee...00:32:14February 14, 2023 Why don't employees see the big picture... Why don't employees see the big picture? #employees #bigpicture #leadership Kevin Herring is a ...00:36:13February 07, 2023 Appreciation Advocate Leaving a Lasting... Steve is the Founder and CEO of The Appreciation Advocate. Since 2012, Steve has been a small business owner who f...00:28:21January 31, 2023 What is a thought leader and why should... What is a thought leader and why should you care #podcast #nickybillou #ecircleacademy The link is to a comp...00:39:45January 24, 2023 Why Words Matter with Terre Short | Foc... Why Words Matter with Terre Short Terre Short is a human potential developer and has been a coach in some capacit...00:37:02January 17, 2023 The Big Picture People - Craig Smith I am convinced that helping employees to see, understand and interact with their organisation’s 'Big Picture’ ...00:30:02January 10, 2023 The People IQ Expert - Sherene McHenry The People IQ Expert - Sherene McHenry The People IQ Expert, Dr. Sherene McHenry, is a former graduate professor t...00:49:47January 03, 2023 Jason With A Felony ex con. ex junkie, ex dead beat. After 30 years of losing I got it right. Got off the needle. Lo...00:51:05December 27, 2022 Intentionally Designing Culture with Mi... Mitch Gray has combined over two decades of experience as a former pastor, life coach, entrepreneur, community dev...00:44:16December 20, 2022 Leadership and Management with Kevin Ga... Leadership and Management with Kevin Gazzara Dr. Kevin Gazzara - CEO of Magna Leadership Solutions, Manageme...00:45:13December 13, 2022 Leadership and Organizational Transform... Anne & Heather wear many hats – Consultants, Executive Coaches, Trainers, Speakers and Authors – adapting ...00:45:52December 06, 2022 Customer Retention is the new acquisiti... I'd like to introduce Rajiv Lamba, Founder and CEO of Neurosensum & SurveySensum, Rajiv is a season...00:41:19November 29, 2022 Inspiration for Entrepreneurs John's Cr... Inspiration for Entrepreneurs John's Crazy Socks Mark X. Cronin is the co-founder, along with his son John, of Jo...00:38:04November 22, 2022 Texas Trash Talker Stacy Savage Texas Trash Talker Stacy Savage Biography Stacy Savage was born and raised in Southeast Texas where her parents w...00:29:35November 15, 2022 Grow Your Business with Adam McChesney Owner at Hite Digital and Owner at Auto Glass Repair of STL Connect with Adam https://adammcchesney.com/?fbclid=Iw...00:31:53November 08, 2022 Serial Entrepreneur Angela Goodman https://www.facebook.com/angela.j.goodman00:34:48November 01, 2022 Fix Your Credit with Dylan Shively Dylan Shively is a published author (The Credit Files), father, husband, and army veteran who started his company ...01:00:08October 25, 2022 Are You Playing the Right Game of Busin... Are You Playing the Right Game of Business? Patti Mara am the author of the book: UpSolutions - Turning Your Team ...00:45:22October 18, 2022 Your Brand Marketing with Ben Baker Your Brand Marketing with Ben Baker Ben has been helping companies, and the people within them understand, c...00:44:53October 11, 2022 Workplace Communication with Antoni Lac... Antoni Lacinai, Workplace communication expert, support conscious leaders and organizations who want to be world c...00:48:17October 04, 2022 Customer Engagement with Michael Solomo... Michael “wrote the book” on understanding consumers. Literally. Hundreds of thousands of business student...00:42:36September 27, 2022 Flying Beyond First Class with Mark Ros... The first half of my career, I invested in social media and customer loyalty in the telecommunications industry. ...00:45:36September 20, 2022 Customer Experience with Jonathan Young Health Insurance Specialist at JY The Insurance Guy I help people improve their situation by providing them with e...00:40:35September 13, 2022 Website Design with Christy Kiltz Website Design with Christy Kiltz “My passion is more than building websites... it's a desire to see every busin...00:59:13September 06, 2022 Customer Experience Expert Paul Rutter Customer Experience Expert Paul Rutter Paul Rutter is an Expert in Creating the Experience of a Lifetime. Recogni...00:51:29August 30, 2022 Developing Customer Experience with Nat... Nathan Schock - Developing Customer Experience Do Your Employees Care? Develop a world-class company culture. Desi...00:44:43August 23, 2022 Online Marketing with Matt Holmes Online Marketing with Matt Holmes Take A Listen To Our Podcast Focus On Customer Experience Spo...00:49:03August 16, 2022 User Experience with Shawn O'Neill Shawn O'Neill talks about User Experience on your website and some key things to look at. I am an entrepreneurial ...00:30:29August 09, 2022 Providing Customer Feedback with Matt S... 20 years of international experience in the energy, retail, and software businesses. Successful strategic ma...00:44:43August 02, 2022 Helping Customers Track Packages with I... Helping Customers Track Packages with Irina Poddubnaia Irina is a SAAS founder and a business consultant wh...00:49:09July 26, 2022 Barbara Khozam - Customer Service Consu... As the founder of Barbara Khozam Speaking and Consulting, Barbara is an award-winning international speaker and tr...00:36:12July 19, 2022 Peter Christian - What About the Vermin... Info on me: Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northea...00:49:06July 12, 2022 How to Create a Family Game with Kevin ... In 2010, Kevin Carroll bumped into and old friend and said , "Hey Steve, let's see if we can come up with a dice g...00:56:50July 05, 2022 Consistency & How To Change The World w... Consistency & How To Change The World with Chris Arzberger Experienced Owner with a demonstrated history of w...00:44:18June 28, 2022 Why Join A Networking Group | Focus On ... Why would anyone join a networking group? Great question in this episode both Demetrio and I talk abou...00:23:03June 21, 2022 Cryptocurrency CEO from AQRU Phil Blows... Phil Blows is Founder and CEO of AQRU Plc, a business that specialises in helping institutional and retail custome...00:34:01June 14, 2022 How to be Count-On-Able with Jeff Cohen How to be Count-On-Able with Jeff Cohen “Stop being Accountable - BE Count-On-Able The new Patent Pending Proces...00:52:10June 07, 2022 Annette Franz Customer Experience About Annette Annette Franz, CCXP, founder and CEO of CX Journey Inc., has spent the last 30 years in the customer...00:36:20June 02, 2022 John Lee Podcast App Developer John Lee Podcast App Developer #johnlee #podcast #app About John Hi I'm the founder of https://custommobile.app/. ...00:42:10May 30, 2022 Hank Ebeling - Customer Service Transfo... Hank Ebeling - Customer Service Transformation Unlike many so called experts, I am actually in the trenches everyd...00:41:04May 26, 2022 Chidi Iwuchukwu I am the author of “Coming to Canada: The Ultimate Success Guide for New Immigrants and Travelers”. As a speak...00:48:28May 23, 2022 Coralee Zueff - Five Star Service Advis... I have been in the automotive industry for 20 years. Began my career pumping gas and going to college for automoti...00:43:41May 19, 2022 Paul Swift- Cyclepoint "Paul Swift is a pioneer in bike fitting" (Andy Pruitt) and has empowered thousands of bicycle fitters worldwide w...01:06:05May 16, 2022 Bryce McKinley Bryce McKinley is on a mission to change the game in Real Estate Investing. There’s so much opportunity out ther...00:31:02May 12, 2022 Michel Falcon - Customer Experience Michel Falcon Three things I recite to myself daily: ‣ If it's been done before then it can be done again. ‣ W...00:46:09May 09, 2022 Ian McWalter - Canada’s Top Fitness o... Ian McWalter was an amazing guest with lots of energy. I’ve recently been voted top fitness trainer of the year....00:28:54May 05, 2022 Matthew Klapwijk - Saturday Mastermind Matthew and I met in Arete Syndicate. He holds a Saturday Mastermind for 5 years running now. Very dedicated to ow...00:55:52May 02, 2022 Madeline Bartorillo - Tiger Shark Marke... Madeline runs a home based business. She has to juggle social media marketing, family, and her live chat business....00:25:12April 28, 2022 Khyati Bhatt - Simply Body Talk Khyati Bhatt Founder and CEO, Simply Body Talk Winner of Excellence in Business '17 & Rising Star India '17 ww...00:38:27April 25, 2022 Jennifer Vossmer - Customer Experience Jennifer Vossmer a professional dancer who pivoted to health insurance business. Has been self employed for many y...00:32:26April 21, 2022 Doug Thorpe - Business Advisor & Execut... Doug Thorpe is a performance-driven Senior Executive, Entrepreneur, Board Member, Thought Leader, and Coach with m...00:47:56April 18, 2022 Customer Experience Podcast with Elliot... Customer Experience Podcast with Elliot Greenberg Elliot is a franchise owner of Sweetwaters Cafe in Scottsd...00:47:16April 14, 2022 Lewis Vandervalk - Blue Crocus Solution... Lewis and I met through a networking group called APEX. Both of us are people who like to take action and so we im...00:36:34April 11, 2022 Communication with Brenden Kumarasamy Communication with Brenden Kumarasamy How to communicate with your employees, your family members, your team...00:49:42April 07, 2022 Austin Linney - Mindset Coach #austinlinney #mindset #coach You can connect with Austin www.austinlinney.com Watch the You Tube video http...00:45:36April 04, 2022 Darragh Holland - Email Marketing Customer Experience Podcast with Darragh Holland From Monaghan Ireland Darragh explains to us how he o...00:43:54March 31, 2022 Sean Matson - CardoMax Sean Matson talks about CardoMax, how to have an idea as an Entrepreneur that was not successful but build upon ev...00:51:21March 28, 2022 Andie Herrick - Systems and Processes Andie Herrick views business as a system. Owner of United Business Solutions. She is a piranha. http://www.untied....00:58:47March 17, 2022 Erin Vail - Trendue Salon & Spa Erin and I had an amazing chat on customer experience. So much so we chatted for another hour off camera when we f...01:07:03March 14, 2022 Greg Birch - Advantage One Brokers Greg Birch from advantage one brokers talks about Customer Experience. He talks about 1st Phorm, Many books includ...01:11:29March 10, 2022 Mike Machin - Machine Studio Graffiti S... Mike Machin owns and operates Machine Studio #Graffiti Supply. 2 locations 1 in Las Vegas and 1 in Los Angeles. We...01:18:54March 07, 2022 P.J. Reilly - Wholesale Land USA P.J. Reilly give us his perspective on #customerexperience #podcast #pjreilly He buys and sells land. ...00:58:42March 03, 2022 Patrick Zeller - Automotive Internet Sa... Patrick Zeller has worked in the automotive industry since 2014. He has held positions such as Financial Services ...01:04:29February 28, 2022 Mitchell Deskis - Customer Experience Mitchell is in the roofing business. Noone says a roof is sexy. Take a listen https://www.facebook.com/mitchell.de...00:44:54February 24, 2022 Brian Chan - Ergo Automotive Brian Chan has worked in the automotive industry for many years. Starting out as a technician and moving up the ra...00:57:16February 21, 2022 James Chevrette - Professional Sales Re... James and I have known each other for over 20 years. I use to call him and tell him he sucked and then the next da...00:51:30February 15, 2022 Kyle Reed - Owner of Timberline Marketi... Kyle Reed owner of Timberline Marketing talks with us about how he helps his clients get there message out about t...00:51:14February 07, 2022 7 - Episode 4 - Tracy Dueck - If there ... Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. &nb...00:12:30February 03, 2022 7 - Episode 3 - Tracy Dueck - Is there ... Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. Is ...00:13:36February 02, 2022 7 - Episode 2 - Tracy Dueck - What has ... Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. Whe...00:11:09February 01, 2022 7 - Episode 1 - Tracy Dueck - What was ... Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. Wha...00:09:52January 31, 2022 Chris Warnes - Author of "Dominate Your... Chris Warnes is a serial entrepreneur with a military background. He is constantly pushing himself to the next lev...00:52:57January 24, 2022 Benjamin Austin - Luxury Retail Sales -... Benjamin Austin has worked great places like Nordstroms, Chanel, and many more. It is all about building relations...01:00:49January 17, 2022 Jamie Hyde - Real Life Experience Jamie and I have a great conversation about customer experience. How do you want your motorcycle buying exper...00:52:19January 11, 2022 Wayne Oberst - Sales Rep Always Finding... Wayne is currently the Weber BBQ Sales Rep. He has worked for big companies such as Dyson, & Pioneer Electroni...01:06:10January 05, 2022 Yazmin The Operations Specialist Yazmin and I talk about what we see in the world today. Some great experiences and an overall great conversation. ...00:52:07December 30, 2021 Benjamin Sharing His View On Customer E... Today we are going to talk about customer service. Have you noticed customer service has begun to disappear? ...00:12:57December 24, 2021
